"The support for your products rocks ! You actually care about the concerns of your users. I can't believe how often you quickly fix a problem!"

- Cheryl K. Gattis, A Fine Line Drafting and Design, OR, USA

Support for end-users

1. Check the knowledge base

All visitors of the Bricsys website have access to the knowledge base. The Bricsys knowledge base checks our database of incoming support requests. The most asked questions are transferred to the knowledge base. So, the easiest and fastest way to solve your problem is first check the knowledge base.

2. Check our forums

Registered visitors of the Bricsys website have access to our different product forums. You can find there thousands of topics that are discussed by the users and our support team. You can search our forums for the topics concerned to your problem. In many cases it provides the answer.

3. Send a request

If all that doesn't help than simply fill in the send request form, and our support team will handle your problem ASAP. Thanks to our international partner network we are able to provide the support our local users need. Our motto "Bricsys, the global provider of local support" is already copied by others, but not the level of support itself.

SEND REQUEST

Support requests

How do I file a support request to the Bricsys support team? How do I reply to the response mail I got from the Bricsys support team? You will find the answers in this movie.

Support for application developers

The end-user support covers of course your development questions. As long as your development concerns only internal use and you have no intention to commercialize your developed routines or application we consider you as an end-user and give you full support.

People or companies with commercial applications can register as Application developers. They have access to the development forum and and will be supported by a dedicated development support team.